Privacy Policy

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support. Account Information: When you create an account, we collect your name, email address, and payment information. Usage Data: We collect information about your use of our service, including API requests, model selections, and routing metadata. We do not store the content of your prompts or model responses. Device Information: We collect information about the device and software you use to access our service, including IP address, browser type, and operating system.

We use the information we collect to: - Provide, maintain, and improve our AI inference routing service - Process transactions and send related information, including confirmations and invoices - Send you technical notices, updates, security alerts, and support messages - Respond to your comments, questions, and requests - Monitor and analyze trends, usage, and activities in connection with our service - Detect, investigate, and prevent fraudulent transactions and other illegal activities - Personalize and improve your experience

We do not sell, trade, or otherwise transfer your personal information to third parties except as described below: Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing and infrastructure provisioning. Infrastructure Providers: When we route your API requests to infrastructure providers, we share only the minimum information necessary to fulfill your request (model specification, request payload). We do not share your account information with infrastructure providers. Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities. Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.

We retain your account information for as long as your account is active or as needed to provide you services. We retain usage data and routing metadata for up to 90 days for analytics and service improvement. We retain billing records for the period required by applicable tax and financial regulations. You may request deletion of your account and associated data at any time by contacting us at privacy@routed.sh.

Depending on your location, you may have the following rights regarding your personal information: - Access: You have the right to request copies of your personal information. - Correction: You have the right to request correction of inaccurate information. - Deletion: You have the right to request deletion of your personal information. - Portability: You have the right to request transfer of your data in a machine-readable format. - Objection: You have the right to object to our processing of your personal information. - Restriction: You have the right to request restriction of processing of your personal information. To exercise any of these rights, contact us at privacy@routed.sh.

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. All API requests are encrypted in transit using TLS 1.3. Payment information is processed by Stripe and is not stored on our servers.

Your information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place for such transfers, including standard contractual clauses approved by the European Commission where applicable.

If you have any questions about this Privacy Policy, please contact us at: routed.sh Email: privacy@routed.sh